FIXING “OUTLOOK(R) MOBILE ACCESS IS SUPPORTED ONLY ON MICROSOFT(R) EXCHANGE SERVER 2003. CURRENTLY YOUR MAILBOX IS STORED ON AN OLDER VERSION OF EXCHANGE SERVER.” ON OUTLOOK MOBILE ACCESS UNDER SERVER 2003
So I was testing the configuration on my Exchange 2003 server in preparation for the roll out of some Windows Mobile devices when I recieved the following error:
Outlook® Mobile Access is supported only on Microsoft® Exchange Server 2003. Currently your mailbox is stored on an older version of Exchange server. Please contact your system administrator for additional assistance.
“That’s odd”, I thought, “I only have Exchange Server 2003 in my organisation, how can I have an older version of Exchange?” It turns out that this has nothing to do with the version of Exchange you are using. I have set up my Exchange OWA to require SSL (see previous article on SSL and Integrated Authentication) and apparently this can cause issues for OMA.
The Microsoft-Server-ActiveSync and Outlook Mobile Access virtual directories
cannot access the contents of the user’s mailbox if the Exchange virtual
directory is configured to require SSL. The Microsoft-Server-ActiveSync and
Outlook Mobile Access virtual directories only try to connect with the Exchange
virtual directory over TCP port 80 (HTTP), not over TCP Port 443 (HTTPS).
To resolve this, you need to follow these steps from MSKB 817379
|1.||Open Exchange Manager.|
|2.||Expand Administrative Groups,|
expand the first administrative group, and then expand Servers.
|3.||Expand the server container for the Exchange Server 2003 server|
that you will be configuring, expand Protocols,
and then expand HTTP.
|4.||Under the HTTP container, right-click the Exchange Virtual Server container, and then click Properties.|
|5.||Click the Settings tab, clear the|
Enable Forms Based Authentication check box, and
then click OK.
|6.||Close Exchange Manager.|
|7.||Click Start, click Run, type IISRESET/NOFORCE,|
and then press ENTER to restart Internet Information Services
Additionally, you must use Internet IIS Manager
to create this virtual directory for Exchange ActiveSync and Outlook Mobile
Access to work. If you are using Windows Server 2003, follow these steps:
|1.||Start Internet Information Services (IIS) Manager.|
|2.||Locate the Exchange virtual directory. The default location is as|
Web Sites\Default Web Site\Exchange
|3.||Right-click the Exchange virtual directory, click All Tasks, and then click Save|
Configuration to a File.
|4.||In the File name box, type a name.|
For example, type ExchangeVDir. Click OK.
|5.||Right-click the root of this Web site. Typically, this is Default|
Web Site. Click New, and then click Virtual Directory (from file).
|6.||In the Import Configuration dialog|
box, click Browse, locate the file that you
created in step 4, click Open, and then click
|7.||Under Select a configuration to import|
, click Exchange, and then click OK.
A dialog box will appear that states that the
|8.||In the Alias box, type a name for|
the new virtual directory that you want Exchange ActiveSync and Outlook Mobile
Access to use. For example, type exchange-oma.
|9.||Right-click the new virtual directory. In this example, click|
exchange-oma. Click Properties.
|10.||Click the Directory Security|
|11.||Under Authentication and access|
control, click Edit.
|12.||Make sure that only the following authentication methods are|
enabled, and then click OK:
|13.||On the Directory Security tab,|
under IP address and domain name restrictions,
|14.||Click the option for Denied access,|
click Add, click Single
computer and type the IP address of the server that you are
configuring, and then click OK.
|15.||Under Secure communications, click|
Edit. Make sure that Require
secure channel (SSL) is not enabled, and then click OK.
|16.||Click OK, and then close the IIS|
|17.||Click Start, click Run, type regedit, and then|
|18.||Locate the following registry subkey:|
|19.||Right-click Parameters, click to|
New, and then click String
|20.||Type ExchangeVDir, and then press|
ENTER. Right-click ExchangeVDir, and then click
NoteExchangeVDir is case-sensitive. If you do not type ExchangeVDir exactly as it appears in this article,
|21.||In the Value data box, type the|
name of the new virtual directory that you created in step 8. For example, type
/exchange-oma. Click OK.
|22.||Quit Registry Editor.|
|23.||Restart the IIS Admin service. To do this, follow these steps:|