HTTP Error 500 installing vCAC IaaS Model Manager Data

Written by Sam McGeown
Published on 10/7/2014 - Read in about 1 min (176 words)

This was a fun little error, whilst installing the distributed IaaS roles I couldn’t seem to get the IaaS components to install – when I got the Website and Model Manager Data install it would fail with the following message:

I’ve pasted it in here because I couldn’t find anything through google that referred to my error messages – hopefully if you’re reading this you’ve found it because you’re looking for it!

I tried all sorts of things before noticing the HTTP header – specifically the Date – which showed an incorrect time. I jumped on the VCAC appliances via SSH and checked the time using “date”. One of my appliances was indeed out of skew - somehow the NTP service had been stopped after I configured it previously.

I edited the ntp.conf (vi /etc/ntp.conf) and checked I had entries in there – e.g. “server 0.uk.pool.ntp.org” and then started the NTP daemon using “rcntp start”, then sync’d using “rcntp ntptimeset”

The moral of the story - check time sync on ALL vCAC components - it’s important!

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